Support

Questions, problems or feedback about Inkleap: Stick Runner? Write to dogancannncelik@gmail.com. We usually reply within a few business days. Please tell us your device model, operating system version and the App version (shown at the bottom of the App's settings).

How do I restore my purchases?

Open the App's settings and tap "Restore purchases", signed in with the same App Store or Google Play account you bought with. This restores items you own for good: "No Ads" and the "All Skins" bundle.

I got a new phone or reinstalled the game. Where is my progress?

Your progress, coins and items are stored on your device, so they do not move to a new device and are deleted with the App. We cannot recover them. Items you own for good can be restored as described above; coins cannot.

How do I remove ads?

Buy "No Ads" or the "All Skins" bundle in the in-game store. Both remove the ads shown between runs for good. Rewarded ads, which you choose to watch for a reward, stay available.

How do I get a refund?

Purchases are processed by Apple and Google, so refunds are handled by them: request one at reportaproblem.apple.com (App Store) or through Google Play.

I paid but did not receive my purchase

Make sure you are online and reopen the game; purchases are delivered when the store confirms them. Some payments, such as Ask to Buy or pending payment methods, arrive only after approval. If it still has not arrived, write to dogancannncelik@gmail.com with your order number (in the receipt e-mail from Apple or Google).

How can I change my privacy choices?

In the EEA, the UK and Switzerland, open the App's settings and tap "Privacy options".
On iOS, go to Settings → Privacy & Security → Tracking.
On Android, delete or reset your advertising ID in your device settings (Settings → Google → Ads, or Settings → Privacy → Ads).

Details are in our Privacy Policy.

How do I report an inappropriate ad?

E-mail dogancannncelik@gmail.com with a screenshot of the ad, the time you saw it and, if you can, the advertiser's name. You can also tap the ad's information icon (ⓘ or "AdChoices") to see why you were shown it, hide it or report it to Google.

How do I delete my data?

To delete the copy of your game statistics kept on our servers, open the App's settings and tap "Delete my data" (an internet connection is needed). Deleting the App deletes all game data on your device; you can also reset your progress in the App's settings. For data held by our service providers, write to dogancannncelik@gmail.com; the Privacy Policy explains your rights.

Something is not working

Update the App to the latest version and restart your device. If the problem continues, write to dogancannncelik@gmail.com with a short description, a screenshot if possible, and your device and App versions.